I wanted to purchase a DSLR camera,talked to someone online on the website, they were no help at all kept telling me to call customer service. i felt like they could not be bothered answering.(i spoke to other company's online and the same questions were answered without hesitation and without making me wait).After contacting the customer care department, the product i wanted could only be delivered to the house. i could not collect it in store even if i paid the full amount online! which made it impossible to actually get the VAT back at the airport. paying 4799 GBP for a camera the VAT amount is well worth it (around 800 GBP) overall very bad experience but i got to discover Calumet which is brilliant very good service will always be using them from now on.