Pre ordered a lens, 2 months later I received an email to say lens was in stock and would be with me next day. After several days I phoned to ask where my lens was only to be told they don’t have, never had and didn’t know when the lens would be in stock, this still didn’t stop them taking my money! After over half an hour on the phone chasing my lens or refund, I was promised by Ben Ford ‘contact centre team leader’ that my money would be refunded the next day, surprise surprise the money has still not been refunded, so now I am losing intrest on my £700 that is missing from my account while Jessops are receiving the interest that is rightfully and legally mine. I hope Peter Jones runs his other businesses better than this or Jessops runs the risk of heading in the same direction as last time. Due to their poor customer service Jessops have now lost another customer who spends several thousands every year on new equipment. I’m guessing I will receive the standard automated (copy and paste) reply of “If there is anything we can assist with in the future please do not hesitate to get in touch, Kind regards”