I ordered a Christmas present for my daughter on 23/11. I payed by PayPal and funds were taken out of my account immediately. I did not receive any email either confirming the order or telling me it was out of stock. I phoned the customer line and then was told it was out of stock. I asked when stock would be available- they told me they would get back to me. Despite giving then 2 phone numbers and an email address I heard nothing for two days. I rang back.... was told item would be in stock on Friday 1/12. At 19.45 on the Friday I received an email to say funds could not be taken ( I checked and PayPal has returned the money to my account) the email said my item was held in dispatch (telling me that it was being held until payment came through) I phoned 9.00 Saturday morning 1/12 and gave my card number to pay fo my item... when i asked what day my item would be delivered I was told it was out of stock!!! I then told the sales assistant to cancel my order immediately. She told me she had cancelled the transaction. However when checking my back account the funds had been taken out! Who knows when I will receive it back!! My whole experience with Jessops has been completely disappointing. Their communication is extremely dire. Shocking that a long standing company do not have resources in place to communicate efficiently with their customers... they’ve just lost another one.