The fact that I have to publicly call out Jessops states there are problems within this company, it's no wonder why they are struggling as a outlet. Over the course of 4 weeks and 4 emails I am still waiting for a response regarding me being charged for items I returned back in December 18. now I would call however as I'm on a remote island in Cambodia which if can imagine it it proves a little problematic for one to simply get on the dialer and phone up. Customer service here is a joke and for this precise reason if you want to buy equipment make sure you aren't travelling befhorehand as they have ZER0 response times for email support, it's actually appalling how all 4 emails are being neglected due to someone's mishandling and simply not doing their job properly within this company. So be warned good kit, decent prices, just don't expect problem solving from their "apparent customer services Dept" which is a mere myth in the jessops structure.