I spent £500 on a camera, which is a lot for me. I chose Jessops because I assumed they were reputable and they offered finance. My camera arrived last week. The awful DHL tried to deliver when nobody was home and, of course, did not try a neighbor. I ended up spending an hour at their depot while they tried to find my package. It then turned out the microphone wasn’t working properly - a continuous static buzzed in the background of recordings. I tried to find a fix, but clearly the camera itself was the issue. I contacted Jessops online with live chat. They just told me to go in store, so I did. To my surprise, rather than being offered any help by the customer rep, I was told they have to send the camera to their head office to be looked at before a replacement can be provided. They called and passed me over to a handler who gave me a return number. The store said they would return on my behalf. I left and then came back after realising I had ZERO proof of returning my camera to them. They said ‘we don’t do that’ when I asked for a signed document in case anything went wrong, so I awkwardly left, feeling afraid that this could go to ****. I’ve been around long enough to know how often that can happen. I now have to anxiously wait for their head office to confirm my camera has been received. Looking through other reviews, it looks like I could be waiting a while. I wish I’d just ordered from Amazon, because they know how to treat their customers. Why should I have to wait weeks for a replacement item? Rubbish.