This is the second time I have purchased a high value item from them (over £2k) and they messed up the delivery.
-No tracking number sent
-No communication on delivery date
-Had to call to get tracking information
They need to switch from DHL as a courier
-DHL did not communicate tracking
-No communication on delivery date
-Quoted 15:05-18:05 delivery window
-Arrived around 15:00
-Driver did not update his drop off's, delivery number went up sporadically
-Did not receive "you're next" notification from DHL even after signing up for it on tracking page
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Alice, Customer Support
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