Last Tuesday (24th August) I arrived at Bristol airport for a luxury Jet 2 holiday costing £7.5k that I and extended family had much been looking forward to. My husband is an NHS keyworker who was separated from myself (his wife) and 3 young children during both lockdowns due to the risk of covid transmission. This has been a very difficult year for us all. My parents were also joining us, and my mother was celebrating her recent recovery from Covid. When we checked-in, in good time, at the Jet 2 desk at Bristol Airport for flight LS1831 on 24/8/2021, my husband, Charles, was rudely informed that he would be barred from flying since his passport would not be considered valid. My husband had 9 months validity left on his UK passport (expiry 05/2022) and his passport was less than 10 years old (issued 10/2011) which in fact satisfied both EU requirements. However, the check-in assistant and duty manager both referred to the UK government “advisory” which suggests that passports which have been renewed within the last 10 years *may* not have the additional months beyond a 10-year period counted towards the passport validity. This is guidance and not related to fact and is based on the assumption that some travellers may stay for the entire 90 day period allowed by the EU entry stamp. Here is the link to the EU rules, which make no mention of date of passport issue. Instead, the rules simply state: “If you are a non-EU national wishing to visit or travel within the EU, you will need a passport:  valid for at least 3 months after the date you intend to leave the EU country you are visiting,  which was issued within the previous 10 years” In fact, Jet 2 should have been following EU rules rather than UK government advisory as written about in the Independent here: https://www.independent.co.uk/travel/news-and-advice/travel-passport-eu-brexit-uk-b1909813.html By barring my husband from the flight we had paid for, Jet2 was in breach of European air passenger rights rules. According to the Independent, Jet2 has already had to pay out compensation to passengers for having made this same mistake in the past. I am amazed and appalled that this learning has not been cascaded down to your team at Bristol Airport. As you can imagine, this experience caused significant distress for all involved. My children were all in tears and my elderly parents were both deeply shaken. This is not to mention the distress caused to my husband and I. Extraordinarily, having delivered this bombshell and seeing the effect her decision had caused, the Jet 2 Supervisor, who told us her name was Jemma Airs, offered no solution or support. She also refused to listen to our explanation that she was mistaken. She even admitted that had we not chosen to check in at the desk, my husband’s date of passport issue would never have been registered and he would have been allowed on the flight. Jemma claimed that Jet2 could not run the risk of having to bring Charles back were he refused entry by the Greek authorities (despite the fact Jet2 had a half-full flight coming back that very evening). I explained that Charles had needed to fly to Spain the month prior and had had no such issue raised by British Airways when he flew. I also offered to sign a waiver that we would cover the cost of his return in the extremely unlikely event he would be refused entry by the Greek authorities. Her attitude was entirely galling considering the distress my children were in, plus the personal risks my own husband has taken over the last year. Since we recognised that Jet2 were in the wrong and this was an incorrect interpretation of the rules, my husband travelled to Heathrow later that evening alone and, using the same passport, caught a series of overnight flights in order to join us on our break. He arrived exhausted and distressed and spent an inordinate amount of money for travel for which he had already paid and to which he entitled. To add further insult, we have since received an email from Jet2 recommending we lie to our travel insurance company by claiming that my husband was a “no-show” who could not fly due to “personal circumstance”.