At the end of July 2020 I was meant to go on holiday to Turkey with my son. Unfortunately two days before we were due to fly out he had to self isolate. We had insurance on the holiday and I was told at the airport there would be no problem as I had travel insurance...over a year later and having only once spoken to anyone on the insurance side I still have not had my money back..I cannot get through to the insurance company and email after email they say they are busy. Jet 2 who sorted on the insurance when I booked the holiday say for me to contact the insurance company. The phone number Jet2 give me doesn't work...Do I just say goodbye to my money, no I will be contacting the ombudsman next week. I recommend if you fly Jet 2 make your own insurance arrangements if you can...his has turned into a nightmare..