Booked private transfers between airport and hotel, arrival at airport was okay and yes taxi was available within 15 mins. Departing from hotel, we received paperwork and an email to say return pick up times. On departure day, we went outside along with another 3 couples also waiting for their taxis, and we waited and waited........................................NO TAXI called the 24 hour helpline and no response for approx 20mins, the lady at the other end was most unhelpful, and said "maybe he has been held up ", by this time 40 mins have passed and we should have actually been at the airport !! She then proceeded to say if we made our own arrangements to get to the airport , we would not be recompensed the money we had paid Jet2 for the taxi, nor the costs we would pay to get to the airport, causing unnecessary distress. On making our own way to the airport, we arrived in time for the call to our boarding gate. dreadful experience and disgusted by the attitude of JET2