have been a jet2 holidays customer for years and have had great holidays too BUT, something bad has happened to customer service in that you cant speak with anyone on the phone anymore. delays of an hour or two is the new 'norm' but that's no good to anyone who needs to speak with an agent urgently. THAT'S THE REALITY of customer service at Jet2 Holidays these days. email requests are taking 'up to 21 days' to respond to they tell me but my holiday is less than 21 days away so my query wouln't be answered until after i return home so i am completely in the dark wnow with no one to help me. it's simply unnacceptable and it'll be the last time i ever book with them.