Entertainment which was promised did not happen at all while we were there. 2. Our room was next to a building site. 2.1 they build from before 7am 2.2 worked on Saturday and Sunday 2.3 woke us up from 6.30am while arriving and moving equipment. 3. The food was inedible. This included black meat, raw chicken and boiled fish. The food looked to be of very poor quality. 4. You were not allowed to laugh/ talk around the pool. 5. No splashing including kicking while swimming. 6. WiFi not easily or always available. 7. No pillow menu even though it is one of their amenities. The pillows we very very hard. 8. Huge Generator next to out room which went on and woke us up. 8. No live music or music at all. 9. No nightly entertainment what so ever. 10. The fresh fruit was often rotten. 11. Broken crockery. 12. Dirt and dust in the bedrooms. 13. Stained bedding!!!!!! 14. The kukunari restaurant was closed even though a dinner there was includes in our package. When it opened we were told that the meal for the only available night was a burger and there could be no substitution made even for vegetarian. 14.1 the reception shouted at me when I asked about this. This meant that I spent a fortune going to eat out. I was exhausted. I was hugely frustrated. The hotel management would not even greet the guests. There were six (6) jet2 families who complained to the management. I was humiliated by the staff and told I was a lier when they introduced new poolside rules after we had been there for 2 days. I was shouted in front of other guests and left the pool crying. There were 6 families that all complained about many of these issues. I want an apology for being humiliated. I was a refund for the hotel part of my holiday. I have never experienced something like this.