I see all the positive comments on here but Jet 2 holidays cancelled my holiday and i am still waiting for a refund. Cant get through on the phone (tried 3 times at 45 mins waiting time at each attempt and still cant get through) , no chat available, no email contact available - from my point of view pretty shoddy customer service. Not a happy customer at all. And all this waffle saying they offer best in class service in refund is a joke!!!! Another 55 mins on phone trying to talk to somebody with no success - what an absolute farce. And yet another 45 mins on the phone and still unable to talk with anybody. Still no refund and still no live chat option. No email address. Will now consider going to a small claims court