YOU WOULD BE A FOOL TO TRUST THAT JET2HOLIDAYS WILL INFORM YOU WHEN THEY BRING A FLIGHT FORWARD -SO HERE IS WHAT HAPPENED TO US AND STILL NOT RESOLVED 54 DAYS AFTER THEY CAUSED AN AWFUL START TO OUR HOLIDAY!!!! My wife and I arrived at Manchester Airport at 8.00 a.m on 1st November and noticed that the above flight was not listed on the Departures noticed board, and was referred by surprised J2 Holidays passport desk to your Customer Service desk at Terminal 2, only to be informed that the flight time had been brought forward to 7.15 a.m and had left. On informing your customer services staff member that we had received no e-mail informing us of the changed flight time, the staff member phoned a colleague and after a 10 minute wait, informed us that an e-mail had been sent to us on 10th October. Having travelled with Jet 2 holidays on several occasions since the collapse of Thomas Cook holidays, we have never before experienced any difficulty with your E-mails, so I confirmed that we had not, repeat had not, received your e-mail on 10th October Your member of staff repeated that an e-mail had been sent and seemed disinterested when I repeated that we had not received notification of the change. When I asked what are the options, she merely said we would need to fly on tomorrow mornings flight. When I said this would require an overnight hotel Stay and asked what are the other options, a colleague said there was an Easy Jet flight leaving from Terminal 1 at 16.10 that afternoon. When I enquired about the cost I was quoted £267-94p. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay. Why is your system for notifying clients of changes in flight times seriously flawed? Whilst your normal system for confirming holiday flights and hotels etc seems to work really well in our experience, your lack of a proper system for notifying clients of changes that you initiate is seriously flawed. As I work with the World leading Innovation Engineering (I.E) System a great system should be impossible to misunderstand and always achieved the intended action or result. By Jet 2 merely sending an e-mail in the seeming belief that clients, like us, will definitely receive it, your system and its assumptions are seriously flawed. A great system would mark the travel changes as something like “urgent notification of your changed flight times” and ask clients to confirm they have received the notification of changes within 2 Days. If not received, a further e-mail or text message etc should be sent and if no confirmation is received, then a phone call should follow. YOUR SYSTEM MUST GIVE YOU ABSOLUTE CONFIDENCE THAT CLIENTS HAVE RECEIVED NOTIFICATION OF YOUR CHANGES OR YOU RISK YOUR REPUTATION BEING CHANGED TO “ J2HOLIDAYS YOU WOULD BE FOOLISH TO TRUST”. ALSO PLEASE LET ME KNOW THAT YOU WILL CHANGE YOUR PATHETIC CHANGE FLIGHT TIMES SYSTEM SO THAT OTHER CUSTOMERS DO NOT EXPERIENCE SUCH DISSAPPOINTEMNT AND AN AWFUL START TO THEIR HOLIDAY . Could you please inform me of how many other clients missed this flight - and no doubt other flights changed by Jet2Holidays – as we were not alone. We were joined at your customer services desk by Mr and Mrs A P-----, who had missed the plane due to not having received the e-mail notifying them of the flight changes, and I believe there was one other client shortly before us. Yet despite, the P------ also confirming they had not received your notification, your staff like parrots could only repeat that “it was sent on the 10th October” and you should either retrain them to offer truly great customer service or move them to somewhere where they cannot damage your otherwise good reputation. Our claim for £1116-44p compensation and why we are still livid about your flawed System and an awful start to our holiday On deciding to transfer to the EasyJet flight at 16.10 p.m, we had to pull 3 suitcases for a 15 minute walk from Terminal 2 to Terminal 1 and find that Easy Jet have no customer services desk there. However, in sharp contrast to your staff, an Easy jet customer service member of staff informed us that we could only book the flight online and did the whole booking online for us. She could not have been more helpful, whereas your staff could not have been more disinterested!! So we had a 6 hour wait at Manchester Airport before arriving with EasyJet at Alicante at approx., 7.10 p.m. As there was no one at Jet2 Holidays at that time we were very lucky to book the last Abas Shuttle Transfer bus at approx.. 8.15 p.m to arrive at our Flamingo Beach Resort Hotel at 9.30 p.m, Too late for dinner!! So our awful start to our 10 day holiday was ENTIRELY DUE TO YOUR FLAWED SYSTEM and whoever designed it should ashamed of themselves. Our Compensation claim is given summarised below:- I would greatly appreciate an early reply to this e-mail and speedy payment of my compensation claim above. STILL NOT DEALT WITH 54 DAYS AFTER THE START TO OUR HOLIDAY!!! David Keefe