One of the worst holidays I have taken my family on in over 30 plus years. The safety standards at the hotel (Elpaso) were very low and the help during and after the holiday to PortAventura, Spain were non existent from Jet2 after my son was injured on the back of the head by a faulty loose electrical panel. Which left him with a large bump and staying in the hotel room for half his holiday with no assistance from the hotel or Jet2 during this time period. His son (7) who is autistic could not enjoy his holiday because he was wondering were his father was and could not understand why the accident had happened. We have reported the incident to both the hotel and Jet2 who blamed the weather, then the Hotel. Then finally after several months of waiting they then got both the name of the victim wrong and and told that nothing is going to done and it will be left to the hotel to improve safety standards. Do not go with these fly by night amateurs (JET2) if you want to have a nice holiday. God forbid if this happened to a child it could have been fatal head injury and concerns me how JET2 are so blasé about this event or any other future events on family holidays any were in the world, stay clear.