I booked an Easter holiday trip to Mallorca - 10 days prior to the holiday unfortunately we found that our daughter had just under 3 months left on her passport (you need 3 months and over) so a new passport would be needed before the holiday. I was assured that if need be but they wouldn't be able to change the hotel though. After the final payment was taken from me and getting closer to the holiday date they couldn't do anything - move flights, make any suggestions. I lost 100% of the money and our long awaited family holiday. They didn't help in the slightest and I spent hours on the phone. I will not be using a package holiday ever again.