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Mark Huttley
My family and I are trying to book a family holiday for 6 adults and 3 children to Gran Canaria for August 2019. We all went to book the same hotel and flights at the same time on their website and were all offered a price of £2365 All inclusive per family of 3. My wife and I managed to book our "holiday" and paid the £180 deposit to secure whilst waiting for our payment to complete, my fathers booking and brothers booking failed, they went to book again and the price had gone up by £500 PER ROOM! We phoned to speak to someone about this and got through to someone working at home! They obviously have no idea about consumer law as we all entered into the contract at the same time, accepting the same price! They have tried to claim that the "last free child space was taken when you booked", This is not stated on their website anywhere and it's strange that on first trying to go back in and book, the offer for £2365 was still there, it isn't until you click to book that suddenly the free child space mysteriously disappears! They flatly refused to accept that their policy means nothing compared to UK civil law and would not cancel my booking and refund the deposit there and then either. I would advice everybody to avoid this company like the plague!
6 years ago
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Jet2holidays has a 1.9 average rating from 115 reviews

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