Checked on Trust pilot and apparently like myself there are loads of customers waiting for their packages to arrive!! We are consistently told the parcels are with Royal Mail even though Royal Mail show they are awaiting the items. In my case they have been waiting apparently for nearly 3 weeks now! Joules just blames it all on the strikes by Royal Mail. Personally do I think I will ever receive my package? No I do not! Had i read reviews earlier I would never have ordered from them! Shame as I have been a loyal customer for years and this was a company even though I knew they were going through difficult times, .I thought were trustworthy. If you are about to place an order, my advice is don't! x