Buyer beware. The items purchased were large, so I returned in the original shipping bag with the return label that Joules provided. I also included the return paperwork, filled out as requested. It has been a month since it was posted to USPS. There has been no contact from Joules stating that they received the package nor any refund. The customer service is an email. You cannot speak to anyone. There is no documentation online that a return was made. So, essentially they have stolen my money and got their clothing items back to scam another unknowing shopper. I do not recommend this company.