I placed my first order with Joules before Christmas 2022. I actually looked at Trustpilot before I ordered too and all of these reviews are pushed down to the bottom. Very sneaky! On Joules page it states that “orders delivered in 7 business days” in a large banner which is not true. They also have learned how to make it look like they have scanned a package with the courier service when it is not shipped. The couriers are “waiting for receipt of package” when you reach them DIRECTLY. Do not take Joules word for it. I am not a sucker customer. I have already filed a dispute. I don’t know how much longer they can keep taking money from people who are not getting anything in return. It’s obvious that this business is faltering. Don’t order anything through this company until they get their business in order. Queries are ignored via email and you are read the false pre-label scans via telephone support. There’s nothing on its way. By the time you would receive it, it would be longer than allotted time for returns if you need to exchange. Bad business ethics are being practiced here.