The new owner/management of the company has ruined a great brand. Their new customer service is the worst. Last month I ordered 3 clothing items from the US website. When the package arrived, two of the items were way too big (I believe one was even mislabeled with the incorrect clothing size). Returns used to be easy with the shipping label included. However, in my past 3 orders, return labels have been missing. I tried communicating to them via email, Facebook and finally chat today. They claim that as of March 2023, returns are no longer free to the United States and customers are required to ship back returns at their own cost to a UK address return center address. What happened to the US return center in Florida? It will cost a small fortune just to return two items. They need to make this clear on the order confirmation page or have an alert at the top of the site that this policy has changed. There wasn’t any language about this new return policy on the order confirmation page. If there had been, I wouldn’t have ordered. Instead, this language is hidden in the new terms and conditions. I have been a loyal customer for many years, but I will no longer order from a deceptive company that cares little for customers. Shame on the new owner/management of Joules!