Poor Customer Care. This is a company that does not care about its customers or their feedback. After my recent experience today I am struggling to see the point of having stores and it absolutely does not surprise me that Joules has had troubles resulting in a takeover. What is the point in a store? Firstly the store does not carry Size 6 items. I am not a size 6 but having recently tried on a trench, the 8 was rather large and to ensure I have absolutely the correct size and fit I like to try 'side by side' at no extra cost or inconvenience to me - the customer. Many brands offer an option to get items in for you to try but not this one I'm told - the result? I'll just shop with brands that make it easy for me to find my perfect fit. Given the sizing is so way out (I'm ranging from a Size 6 to a Size 10 across the Joules range) - its not possible for me to order multiple sizes with the hassle of returning not least the upfront expense. I REFUSE to shop like this. I only shop with companies that make it EASY TO SHOP with them!!!! So, today I had a large shopping list 2 trousers, shirt, jumper, trench, blazer. No sizes in stock for me at the store and won't get the sizes into store for me next week instead they send me away to order effectively online or inshore i.e. at cost. This is not practical or ideal. So, I simply don't have time to faff so I will go else where to a country brand that can order into store for me to try on in a relaxed manner ensuring I get the right fit. This is so important and when sizing is so different across the range its also essential! Why should I as a customer 'make do'?? So, you've lost a large sale due to inflexibility. I actually called customer service and they told me to go into store and ask for the sizing to be delivered, but it seems this was not the correct advice and no they cannot do this you need to 'order' - in which case what is the point in having a store? No wonder the high street is dead and brands are dead! Costing people jobs! Its about time retail became about the customer again. There are still a few brands out there that are still making it about the customer but sadly Joules isn't one of them. So disappointed and annoyed. I simply wanted you to get a 6 and 8 into store in a. trench for me to try side by side. There are no size 8's in anything in store - plenty of 14 - 18 that no one ever buys and just sit there while everyone is trying to get a smaller size!!