Shopped online with Joules twice - both the worst experiences and more frustration I have ever had when online ordering. Unfortunately, both my partner and my sister like Joules products. My first bad experience was when I got ordered something for my niece. I put in the wrong house number and thought (as any normal person reading this) it would be a simple fix but how wrong was I. Once the order is made, that is it set completely in stone and cannot be changed for any reason, so not only did my nieces gilet end up at the wrong address, it also missed her getting it for her birthday. And for the next experience, I was hoping to find a top I saw online in the store for my girlfriend but it wasn't there (that's okay though). I had to resort to ordering online again. I made the order on Sunday evening but then saw something else and so tried to cancel. But this is now set in stone and cannot be changed for any reason. So now do I not only have to wait 6-7 working days (like I had to last time (not including the time taken by the time my nieces neighbours arrived home from holiday and she could get her present), Joules will not allow me to cancel. So not only am I out of pocket, by the time the top arrives and I come back from holiday, by the time I send it back, it will be outwith the cancellation period so I cannot even get a refund. Anyway, hopefully New Look will give me a better experience. Im done with Joules now, never mind if my partner likes their products.