First time I have orders on-line from Joules and never again! Had hassle returning items & when I rang customer services to ask if they could suggest a solution I was met with a person who obviously couldn’t have cared less about helping me, which I did highlight to her! They messed up the refund on the items I returned and when I contacted them I was told that as there are still items outstanding on the order they can’t correct the problem with the refunds! The outstanding items should’ve been received over a week ago and I am still waiting for a reply from them as to when these items will be received as these were paid for weeks ago! I thought that buying from Joules & paying a premium for clothes, I would have had a better experience, how wrong was I. Believe me, don’t waste your money unless you want loads of hassle trying to sort all the issues they create, with very little support from them!