A total WASTE OF MONEY, avoid this antiquated, overpriced and stuck up agency!!! I used Kensington Nannies to find me a nanny as I'd just had a second child, and needed extra help. I hired a candidate that was supposed to be pre-vetted by them, and on first glance, the candidate seemed suitable, but subsequently we decided to let her go due to various issues. I paid Kensington Nannies a very high fee for the placement, thinking it will be a long term nanny hire, but the girl barely lasted 4 months, and because I was 2-3 weeks out of their "cut off" period, they're refusing to offer any refund whatsoever. Anyone that has small babies, knows the first 6 months are a total blur, between sleep deprivation and running after the toddler, I'd lost track of time, and did not submit my complaint to the agency within the first 12 weeks. Nevertheless, any professional childcare agency should look at the situation holistically and offer some sort of compensation. I'm utterly disgusted by their lack of understanding, it was the biggest waste of money of all time and had I known of the likes of Koru Kids or Bubble or other Facebook nanny groups at the time, I would have never used this overpriced old school agency.