Ian very disappointed with your customer service and the way you solve the problem. Used to be better. My husband is always buying size 11 and we did not have any issues. Of course he wore those shoes, because he didn’t want them to return. But this type of shoes are defected, because he cannot wear them. This shoes are hurting his feet. It never happened before. We are not complaining for no reason. Of course it’s easy to say due to COVID-19 we don’t accept returns. But it’s not return, because we don’t like the shoes, we want to return, because they are defected. These shoes are very different from the one we used to buy. Normally Lacoste shoes are soft and never hurt. My husband’s size is usually 10,5. But Lacoste brand he wears 11. Size 11 cannot be small and tight on the side. I didn’t purchase the shoes for $20. It’s terrible that you are responding me in 3-5 days. And on the top of it you are telling me you cannot accept it. My husband is big fan Lacoste. He spend money on shoes, pants shirt and sweaters. And it’s not a cheap brand. But you are acting like a cheap brand. It’s horrible that you are treating your customer that way. If I had a store nearby I will come. But Ian telling again, it’s not my fault that these shoes are defective, it’s your fault. And the only thing you can do is to make me drive 5 hours to the store. I don’t care it’s a Covid-19 or something else. When Ian buying Lacoste brand, I want to expect a high quality, not the one you sold me in Miami store. And Ian not the type of person who complains for no reason. But this time you treat me terribly and it’s so sad that we have to change my husband’s favorite brand to something else. After this situation I don’t want to buy even socks from you.