So far today I've spoken with a "Jay" and a "Daquesha". They have to be the two worst support people I've ever dealt with in my entire life. And this is coming from someone that runs ecommerce sites and has support people on phone and email. They are useless and their attitude is even worse. I would NEVER return to Lacoste based on dealing with them'. Next, I've waited 8 days for an update on our small order. As someone that deals in ecommerce, I know that's beyond ridiculous for not getting an update or tracking on an order. Then to email (no response to that yet) AND to call 2x and not be able to get any update except for the fact that they are "behind schedule" is not only poor support but poor management. There's no reason this year for anyone to be this fouled up. Last year, maybe.