Mattress was supposed to be delivered 7pm-9pm. Received an email from the delivery company advising of a delay of 2 & a half hours. Waited up until 12.30am for the delivery. Had already cleared the bedroom, so had to sleep on the sofa. Reece iced an email this morning advising delivery had been made this morning at 7.30am? No delivery. Called mattress on line and talked to Becky in customer services. I hope that call WAS recorded. No apology. She rang the delivery company whilst I was on the line. The driver had delivered to an address at 22.56pm last night? To an address with a black car on the drive. I explained I live rurally, with no cars outside etc. and asked her to explain the email claiming a 7.30am delivery? She said the driver knew after 10pm was too late to deliver, so had not made that delivery. I said someone was definitely lying, to which she replied it was the fault of the delivery company! I made it quite clear that her company had the contract with the delivery company and as a customer, I wasn't interested in lies. She said the best they could do was deliver to me tomorrow! When I questioned why, apparently my mattress was now back in the depot in Bristol! Of course it wasn't, what she was offering was a next day delivery of another mattress. Don't lie Becky, take a course in customer services and offer sincere apologies to your customers and explain you will do all you can to get another mattress out the very next day. When I asked to speak to a manager, she said I'd have to fill out an online form. No thank you. I'll have a full refund. And so.......I will now be paying the extra money to purchase my mattress from one of 2 well known companies. Either JLewis, or The other one beginning with D. Buying cheap=cheap service all around.