Ordered a new mattress from MattressOnline. It arrived quickly and everything went smoothly. However, within a few nights of sleeping on it, my partner and I were covered in bed bug bites. I was completely shocked at this, as I have never had trouble with bed bugs previously. I told the company immediately, but they refused to take the mattress back, saying I would have to pay a courier to return it early. I switched back to my old mattress and lo and behold, no more bed bug bites. Extremely disappointed in the lack of accountability taken by this company, who are refusing to accept any responsibility for selling me a mattress that came with bed bugs. Also, customers should be aware that most of the mattresses this company sells are available much cheaper elsewhere, so buyers please take time to do your research, and also don't get trapped by their 60-night trial like I did! (You have to keep the mattress for 30 nights, even if it doesn't suit you or if, as in my case, it's infested with bed bugs).