I purchased a sofa from Minimal & Modern (M&M) for $979.67 by first making sure they could deliver on time for an event I was having. They assured me that it would get to me on time. The sofa was late after M&M had set the delivery date several times. When their delivery company, AM Trucking finally delivered the sofa, I inspected it in front of their crew, but it was damaged. I took pictures, and then the crew took the sofa back. I called ‘Jeremy’ to request a refund but was on hold. Strangely, he texted me asking if I could email him because he couldn’t hear me. I found it odd that I never spoke to him as I was on hold, yet he claimed he couldn’t hear me. I texted him back to ask what he meant, but he did not respond. So, I sent him an email telling him the sofa was late and damaged; I did not accept the delivery, so the crew took it back. I asked him for a full refund. I have not heard from him again despite another follow-up email. I’ve tried calling several times, but I’m put on hold every time. No one ever answers, even if I hold for an hour. They had their company headquarters’ address listed before, but I just checked, and it’s been taken off their website. It was a Casper, Wyoming address. I’ve searched for other contacts at M&M but to no avail. I did some Google searches and found a lot of people on various message boards complaining they were defrauded by M&M. I’m out $979.67 while M&M has ghosted me. This is a significant financial loss for me.