Firstly I ordered a dewalt tool on their site which was accepted 240 volt The next day they said had not got any would refund Then I was phoned by Emma who had said there was another model and left this message on voice mail When I returned call I was told by a man he would ring me back with alternative and take new order This never happened and I then ordered what I thought was the same replacement as the voicemail gave this number and she new I wanted 240 volt It then transpired the model I ordered was 110 volt As soon as it arrived I rang to explain the sequence of events The cold response was yes return it at your expense and we will charge you £3-95 restocking fee on top The post to return insured was £13 and when I explained it was only due to the canlation and the lack of a call back that caught me ordering a 110 volt multitool and whilst I accepted the post was my responsibility Under the circumstances could they not cancel the 4-00 restock charge Of course the reply came no ! So I believe if you want to order anything from my tool station do so realising they are not understanding and do not accept partial blame Go to amazon it’s cheaper and you can return items without the nasty attitude of the management who have cost me £17 for their poor customer service The item I should have ordered was not available in the afternoon call back non existent