I ordered IP68 SAMSUNG GALAXY S10 WATERPROOF COVER on 26-06-2021, delivery by courier.
- I received the order confirmation without any AWB number
- it is not possible to track the order the site or at the delivery service (because there was not AWB #)
- upon receipt of the order (July 2, 2021) I tested the cover according to the instructions and it was not waterproof.
- the contact number for support is closed all the time
- I submitted the RMA form on the website https://www.mytrendyphone.ro/ and I returned the product on July 3, 2021, according to the instructions of MyTrendyPhone
- I paid for the delivery fee again (although the product was returned due to malfunction)
- they confirmed receipt of the package on July 5, 2021 with the answer: "We would like to inform you that we received the parcel and was forwarded to our RMA department in Denmark.
The time it is expected to reach us is about 10 working days, so if you sent a return on 02/07, by 16/07 it should be with us. "
However the product appears on the website https://www.mytrendyphone.ro/ as being in stock and ready for delivery.
We will go on vacation next week , so it doesn't help us to receive the product on July 20.
Overall an unpleasant and expensive experience !!!!
Samlet set en ubehagelig og dyr oplevelse !!!!
3 years ago
MyTrendyPhone has a
1.4
average rating
from
60
reviews
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