Terrible experience with a simple phone repair. Sent a phone for a cracked screen repair. Firstly they claim not to receive items for over a week despite me sending it via Special Delivery with confirmation it arrived the next day! What's going on there?! Then they took age to repair and and then return it. Within a week or so the new screen started playing up. This got worse until it become completely unusable. So we returned the phone.\ Again, a week or so to even confirm they've received it and then another week later we get told they were "rejecting your complaint as there is physical damage". No indication or explanation of this supposed damage. No reply to my reply. So I've given them money, they've wasted weeks of my time, done a useless job, wasted more time and now won't even come good on their supposed guarantee but rather choose to blame ME for their shoddy work. Absolutely appalling. Avoid at all costs. How I now wish I had not ignored all the poor reviews. Expensive mistake!