I received fake delivery and tracking updates. Bag never arrived. Nobody would get back to me until a wrote a review online. Then I wasn't able to reply to the email they sent so went onto the website to reply as you have to. They said they wanted to fix the problem asap with a refund or replacement. I haven't heard anything back in over 36 hours since my reply. Expensive christmas present and no idea of if the bag will arrive or not or refund. Phone number doesn't work. Live chat doesn't work. Avoid ordering from them at all costs. Still waiting on a reply about the issue that they said they were going to sort so quickly for me.