If I could give less than 1 star I would. I ordered a bag for my partners 30th birthday present, when I opened the parcel to wrap I realised they had sent the complete wrong bag, in the wrong colour. I ordered a large black handbag, they sent a small pink camera bag. Mistakes happen, so we arranged for the bag to be collected and received a refund. About a week later, went back on the site to order another bag... it arrived the following day, opened it to realise that they had sent the wrong bag AGAIN. Just wow!! I got in touch with them and arranged for the 2nd bag to be collected and a refund issued. They sent the collection guy to the wrong address? HOW? Anyway, they have now stopped responding, so 1 week later, I have an unwanted bag and obviosuly cannot receive a refund until they collect the bag again! There is no way to speak to these guys via the phone.. all communication is via Facebook chat or email.. Quite possibly the worst customer service I have ever experienced. I would be careful and consider ordering from elsewhere!!