Please do not buy from these scammers. I bought a Strathberry bag from them which arrived on 24th October and the bag's handle was damaged. I returned it to them on 25th October by EVRI Parcelshop. According to EVRI tracking, the parcel was delivered to MyBag warehouse on 28th October. I have not received a refund as they keep saying they have not received the parcel in their warehouse. I have emailed them numerous times photos of the tracking/delivery information and also uploaded it countless times on the chat/message function. They keep asking me to send them the tracking information, which I done countless times. They don't have a telephone number that you can speak to someone. The chat function is useless. I wish I saw their reviews before buying from them. I will make a complaint to the Financial Ombudsman or take them to the small claims. I will not let them get away with stealing nearly £400 from me.