This website just tries every effort to not refund you. I returned a bag two weeks ago, went to the designated Evri Parcelshop and got the receipt that I've sent it. Now it shows that it has been returned, but Mybag told me they didn't receive it instead they received a "baby wipes"??? this is completely a joke. They can claim anything they want because you're not in their warehouse and apparently you can't expose their lies. This fraud company simply won't refund you. I will never buy from this scam website again. "Easy to return" is absolutely a joke. After investigation they closed my account saying that the package was sealed. I think it's either the man who send my package has switched the bag or Evri has mistaken my package. and MyBag didn't even consider this and then closed your account. Very interesting. this is such a company that will refuse to solve the problem instead they completely shut your account down and don't even investigate the courier! What a 'investigation' team!