I purchased this bag 2 years and 1 month ago. With OCCASIONAL ware, the gold has rubbed off the front logo, the clasps from the strap are pretty much black! I would have expected this kind of "wear" from a primark bag, not Marc Jacobs. I contacted My Bag exactly 2 years and not a full month after purchase, sent all photos and was told I am out of the 2 year warranty and they can't do anything. If you would like to know where the warranty period information is provided, good luck! Apparently its in the box with the order - not true and according to customer service its available in the product information on the website. Interesting as I have been asking for proof of this for the past few months and am being ignored.. so yeah. Don't buy this bag for £300 if you expect to have it for a few good and don't expect customer service to answer your questions! Will never order again!!