“Absolutely horrific! AWFUL!!!! It is a scum. I have provided proof on several occasions that the bag I purchased which supposedly was a COACH bag but which had a handle falling apart,and was e mailed asked to upload pics in the chat, and then e mailed again asked to upload pics to the message centre without any website links. I asked the bag to be replaced with a nee one, already 2 weeks now. They keep confusion. I read other reviews that they trick you to ongoing dialogues and even when asked to send bag back then you never receive refund or alternative products, keep getting ‘the warehouse hasn’t received this’ which after reading all the other reviews I now caution everyone They will do anything possible to avoid refunding you - i shall ask them to directly send a new bag but if they dont i shall contact COACH