I finally managed to return my online shopping via Hermes, and I am extremely disappointed in the quality of their customer service and care.  I spent over £50 online, on clothes that were of poor quality and fitting. I tried to return my items to one of the branches but I couldn't complete the returns. This was because I did not physically have my bank card that I used to make the purchase online (I don't keep this card on me as I try not to spend on that account when I am out). Therefore I was told that I must send the items back via post - at my own expense.  At a time when we were in lockdown, with stores closed, you'd think they would want customers to be purchasing online to keep sales going - but making customers pay for their own returns during this time - seems absolutely absurd. Surely there has never been a more important time to ensure quality customer care.   I had to spend £6 to send all of the items back bar one item. Even the people at the Hermes shop couldn't understand the logic in this.  Not only that, but the returns process is unnecessarily complicated. Having to complete an online returns - which doesn't simply generate a QR code for Hermes - you have to then go and create a Hermes account and add in all of the details, that really should have just been taken care of - especially considering that I am the one paying for it all!! Even more frustratingly, the state of the paper - containing all of the information on regarding returns etcs - was a complete state. It doesn't look good, and certainly isn't very helpful.  Completely avoid. Let it fall further down - there are better shops out there that actually care and look after their customers.