I am a disabled and unwell customer reliant on a family member. I ordered a few pieces on line for the coming summer months. Delivery was slow, T shirts were of noticeably poorer quality than others purchased elsewhere for less money. The one thing that was very nice was a wide brimmed sun hat but it was so large it literally swivelled on my head with any movement! I phoned Customer Services to discuss returning it as I discovered from their list that not all their stores had re-opened. My local store was not on the list. I wrongly assumed it would open at a slightly later date. The woman told me that all stores that were going to open had been opened and that others were closed permanently. In view of this I asked if it would be possible to send a return label from Hermes, their delivery carrier. She stated under Peacocks return policy that there were no free returns and apologised. She became much more agitated when I asked her to pass on that this information should have been made much clearer on the website. E.g. 'Please note that if your local store is not on our open list it is PERMANENTELY CLOSED'. If this had been made clear I would not have ordered at all. I explained that in order to avoid damage to the wide brimmed hat I needed to find a box to send it back on its own. It arrived via Hermes without a box but cushioned with other lightweight things in a large packet. Then pay Hermes or the Post Office which is dearer. OR get my daughter to do a 25 mile round trip for me to return it to the nearest store. I have no confidence that the woman will pass on my request to make things clearer on their website as her comment to me was 'Well, nobody else has complained'. Really! Maybe not about my specific problem but there are plenty of complaints. Don't waste your money with a company who couldn't care less.