Tried to return a dress to the Loughborough branch today which although labelled as my size was far too big in every way. There were no other dresses in a smaller size but I was told that I could not have a refund nor was I allowed to exchange it for anything else. So I now have a dress which I like but is not fit to wear. I have shopped regularly in Peacocks for many years and have never been treated in such a rude way. In fact I have never been treated so rudely full stop. So I now have a new dress that will never be worn. Have shopped in Peacocks for years but have never before been treated with such rudeness by a member of your staff.