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Tallulah
The absolute worst retail company ever! If I could give no stars I would! They don’t know the meaning of customer service! Purchased 2 items in Caerphilly store - no fitting room open so had to try on at home. They only have a 14 DAY return policy (most other stores are 30 days so BEWARE) so planned to take them back in that time frame. However then had to self-isolate for 10 days mid-way so returned items the day after I finished isolating. Foolishly thought, given extenuating circumstances, I would at least be offered a credit note but, no. My fault I had to self-isolate apparently so I’m now £25 out of pocket! I should have just gone back with the items - oh wait, that would have put the Peacocks staff at risk! Diabolical customer service, especially considering they came close to closing down. IN FUTURE I WILL TAKE MY BUSINESS ANYWHERE BUT HERE!
3 years ago
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Peacocks has a 2.2 average rating from 169 reviews

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