Tried to return an online order in store. No assistant at checkout and when she did eventually appear, no apology!!! She said in an abrupt manner that I could only return my item for and exchange as I'd paid via PayPal - there was nothing else I wanted but rather than lose my money, I ended up exchanging a blouse for slippers, an umbrella and hair bobbles!!!! Couldn't even exchange for a credit note!!!! Assistant rude, unhelpful and very sarcastic also telling me in future to read all terms and conditions - who does this!!!!! I always thought buying online gave you the right to return to store with receipt. Have been a loyal peacocks customer for many years, but will NEVER shop in store or online with them again!!! Disgusted by their policy, massive lack of customer service and staff attitude!!!!