I collected a parcel from Streatham store. I had to return some items. When i got there the girl at till called for supervisor. Supervisor asked me if i had been online to get the authorisation code, I said no. I tried to do it on my phone but reception was really bad. I went outside and things wasn't working out. I went back into store and the supervisor reluctantly tried to help me, but she wasn't able to help me as she didn't know what she was doing. Absolutely useless. She said you need to call customer service to help you, by this time it was 5pm and customer service was closed for the weekend. If she didn't know what she was doing she should have suggested this in the first instance. She said oh sorry with a grin on her face. The clothes in this store look used and wishy washy like they have been used.