This is by far one of the most unpleasant experiences I had win an online retailer. Ordered a toilet pan & seat based on the fact that it will arrive next day /2-3 days as per their website. 4-th day the pan was delivered by DX and it was in pieces. Made the call to CS team and they said they will organise another one to be sent the next day only to find out that it's going to be another 4 weeks for the seat to arrive as well. Second one was also delivered in pieces. Called again and they've said they will deliver the 3-rd one (advised CS team that I will be going on holiday to make sure it will be delivered on time). DX came exactly when I was way on holiday and told them to redeliver in 3 days time when I was suppose to come back (have proof on my video door bell). Now there is a dispute between PlumbNation and DX for over a week as they say they have delivered the goods and signed by some random guy. Send numerous emails - not even a single reply and made tons of follow up calls only to be told that somebody will call me back - never did. Think I've given them every chance to put things right but here I am more than 3 weeks since the order was placed with the bathroom project still not completed. On top of that when you call their CS team they just pick up and hang up only for you to make another attempt and go back in the que just in case you give up