Wow, all of these comments seem to exactly resemble mine. 1. Over-promise on price without checking stock. 2. Terrible customer service that never answers the phone 3. When you finally get through, blame their distributors for all their problems and give generic bs answers. 4. Deliver weeks after said time (or never). 5. After months of getting messed around, you might get a refund or a part of your order. 6. Find yourself here. I ordered 1 length of chrome copper and am still waiting. Been waiting 40 days now. Should probably ask for a refund now so that it will get processed for Christmas.