A SCAM - DO NOT USE!!!! If you also had a negative experience, please report them to econsumer.gov. I just started an investigation, so mentioning the existence of other investigations on Prestigia will help! I have also notified Kayak of this situation (since they led me to Prestigia). I booked a 5-night stay through Prestigia in Miami after my flight was canceled. At check-in, the hotel said they couldn't find my reservation, and that the 3rd party had canceled the reservation the same day they made it. I was left without a hotel at 9pm on a weeknight. I called and emailed Prestigia, but wasn't able to reach them for another 24 hours. I was forced to book another hotel while I waited for Prestigia to figure out the "missing" reservation. They made me wait for the entire duration of my stay (5 days) while they "investigated" the issue. I had to book new hotels every single morning for the rest of my stay. After a week of investigation, after my stay at Miami was over, they informed me that "they weren't the ones who made the cancellation", but also didn't know who had made the cancellation. They now refuse to give me my money back, and are also refusing to take responsibility for the added stress and financial loss. THEY ARE A SCAM. DO NOT USE THIS COMPANY.