I would give this company a zero if I could. I canceled my reservation for a summer hotel stay IN MARCH 2020. I was told to be understanding that due to the pandemic it would take up to 120 days to process my refund. When no refund was received I was told it would take 6 months. After 11 months and my persistence with emails, they said to send them banking information for a wire transfer which I did. It has been over a year and I still have not received a refund. Apparently, my information has been with the accounting department for some time. They do not answer their phones! The US branch goes through the motions of telling you what number caller you are periodically throughout the hold music, but when the music finally stops you sit through silence for about 10 minutes before it finally hangs up on you. This year I booked my hotel through the hotel website and then used the price on prestigia to get a price match guarantee from the hotel. I will never book through this company again.