Booked room for Las Vegas, there was a mistake in the reservation, so I requested cancelation. I am not sure if the mistake was on my end or theirs. I told them that I wanted refund as free cancelation was offered. I was told it would take a month to get it back to my card - instantly charged the card but a month to put it back?? I called the property, and they never had a reservation under my name. They charged me for a reservation that DID NOT EXIST!!! I called the US number and I get no help as their Customer Service flat out refused ANY type of assistance. Everything done through email and they have now stopped all contact with me. I have called the credit card company to have the charge canceled by opening a case. Even though their price might look enticing - DO NOT DO BUSINESS WITH THIS COMPANY!!!! 100% FRAUD!!!!! Fingers crossed that I get my money back. More scared that they have my information.