Got a reservation to a hotel and once they came online they messaged me to tell me they had "no more space" for that hotel and couldn't honor the booking (even though the hilton website said there was space). The price had increased on their website from 178$ to 400$. Which leads me to believe it was a price mistake and they didn't want to honor it because they'd lose money. As everyone else has stated, they sent me an email with some BS saying "Please note that the high level of cancellations and the daily refund limits imposed by the bank will cause an unforeseen delay in the processing of your refund." I've already submitted a chargeback on my credit card. I suggest never dealing with this company.